Return policy

Return policy

Information on the Right of Cancelation for Consumers according to the General Terms and Conditions

You have the right to revoke your contractual statement within twoweeks, without giving reasons, in writing (e.g. letter, fax, e-mail), or - if the goods are delivered before experation of the period - by sending back the goods. The period begins after receipt of this written instruction, but not before receipt of the goods by the recipient (in case of recurrent delivery of uniform goods, not before receipt of the first partial delivery) and not before we fulfilled our duties to inform, according to §3312c Abs. 2 BGB in connection with §1 Abs. 1, 2 and 4 BGB-InfoV, as well as our duties according to §312e Abs.1 Satz 1 BGB in connection with §3 BGB-InfoV. Punctual dispatch of the cancelation or the goods suffices to comply with the time limit.

The cancelation is to address to:

biozoon food innovations gmbh

Fischkai 1,
27572 Bremerhaven

Germany

Fax: +49 – 4 71 – 92 92 85 19
Email: info@biozoon.de

 


Cancelation Consequences

In the event of a valid revocation each party shall return to the respective other party the benefits received and pay out utilizations (e.g. interest)as the case may be. If you are not able to reimburse the received benefits in whole or parts, or only in a declined state, you have to pay, as the case may be, compensation in this respect. This does not hold in case of surrender of goods, if the decline of the goods is due to their examination - as it would be possible in a store. You do not have to reimburse decline caused by an intended usage. Goods transportable as standard parcel, are to be returned at our risk. You have to pay the costs for the return, if the delivered goods are the same as the ordered ones and the value of the goods to be returned does not exeed 40,- Euro. The same principle holds, if the object of purchase has a higher price, but you did not reciprocate, or pay a contracted down payment by the time of cancelation. If this does not hold, the return is exempt from charges. We will collect goods not transportable as standard parcel. Commitments of rebate of payment have to be fulfilled within 30 days. The period starts for you with dispatch of the cancellation or the good, for us with their receipt.